You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023\/2673 and the consumer protection laws applicable in your country.<\/p>\n\n\n\n
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.<\/p>\n\n\n\n
EU Directive 2011\/83\/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to the racorshop.de online shop.<\/p>\n\n\n\n
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies \u2014 Art. 16(m) of Directive 2011\/83\/EU. The express consent is collected at checkout.<\/p>\n\n\n\n
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed \u2014 Art. 14(4)(a) of Directive 2011\/83\/EU. Your express request is collected at checkout.<\/p>\n\n\n\n
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal \u2014 Art. 16(a), (c), (d), (e), (i) of Directive 2011\/83\/EU.<\/p>\n\n\n\t
\n\t\t\tUse this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.\t\t<\/p>\n\n\t\t
\n\t\t\tYour withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.\t\t<\/p>\n\n\t\t